Technical Support

Lab Note 01

How to reach the desk

Email support@tttbest.app. Include iOS version, TTTBEST 1.0.0, the tab (Sandbox / Models / Tools / Profile), and whether you recently exported CSV or cleared local data.

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Limits. Support cannot give investment advice, recover data after Clear without your export file, or connect the app to a brokerage.

Lab Note 02

Product map

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Surface	What you can do
Sandbox	Create scenarios from templates; adjust income, market, and risk assumptions; view projection curves
Models	Browse official templates; search/filter; create custom models; import into Sandbox
Tools	Eleven calculators (Cash Flow / Assets / Debt / Plan); favorites and history
Profile	Avatar, favorites, preferences, Data Management, Privacy, Disclaimer, About, help

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Suggested path: pick a Model → create a Sandbox → stress assumptions → use Tools for quick math → export CSV before any clear.

Lab Note 03

Response targets

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Severity	Example	First reply
Sev 1	App will not leave splash / onboarding; cannot open Sandbox after update	Same business day
Sev 2	Cannot save a scenario, custom model, or tool history	1 business day
Sev 3	Projection looks empty after valid inputs; CSV export fails	1–2 business days
Sev 4	How a calculator or disclaimer is meant to work	2 business days

Lab Note 04

Playbooks

No sandboxes yet

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Sandbox → Create Your First Sandbox (or +). Pick a template, adjust parameters, and generate curves. Or import from Models.

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Models library

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Models → browse Featured / My Models, search by name or tags, filter Household / Investing, or + New for a custom model with optional cover.

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Tools empty favorites

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Open Tools, tap the star on a calculator card. Favorites appear under Profile → Favorite Tools.

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Export / Clear

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Profile → Data Management. Export CSV or summary text. Clearing removes local scenarios and related records and cannot be undone.

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Avatar / preferences

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Profile → tap avatar (camera or library). Preferences cover theme, font, and reminders—all stored on-device.

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Projections vs advice

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Outputs follow your assumptions only. They are not market performance and not investment advice. The app has no live quotes or broker links.

Lab Note 05

Send a request

This form confirms on the page. For a mail thread, send the same facts to support@tttbest.app.

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Request noted on this page. For a tracked reply, email the same details to support@tttbest.app.

Lab Note 06

Contact

Email: support@tttbest.app
', 'Product: TTTBEST 1.0.0 · Finance Sandbox
', 'Privacy: Privacy Policy

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We answer in English. Do not send bank passwords or full account statements.